Terms & Conditions

Thank you so much for choosing AFEAT Hair Salon. To make sure every visit feels smooth and comfortable for all our clients, we kindly ask you to take a moment to read the terms and conditions below before your appointment. These guidelines help us deliver consistent service and manage our schedule with care. By booking with us you are agreeing to the policies outlined here, and we truly appreciate your understanding.

To secure your appointment a deposit is required at the time of booking. The deposit amount can vary depending on the service and will be shown during the online booking process. Once your booking is confirmed you will receive a notification via SMS or email.
We offer a range of payment options including cash direct debit Afterpay Visa and MasterCard. Thank you for your understanding and for helping us keep our schedule running smoothly.

If you need to make any changes to your appointment we kindly ask for more than 24 hours notice.
To reschedule or cancel please contact us on (03) 9008 4539 or send us a DM on Instagram @afeat_ during business hours.
Appointments cancelled rescheduled or missed within 24 hours will result in the deposit being forfeited.
Thank you so much for understanding that our stylists prepare this time especially for you.

If you are running late please let us know as soon as you can.
Arriving more than 15 minutes late may mean we need to shorten or cancel your service so that it does not affect the next client’s appointment.
In these cases the deposit will be forfeited.
Thank you for understanding that we allocate this time especially for you and want to maintain a smooth experience for everyone.

Your satisfaction is really important to us. If you feel that something needs a small adjustment please contact us within 14 days of your original appointment.
We are more than happy to organise a complimentary fix up session to bring your hair closer to what we discussed during your consultation.
Please note that major style changes or new colour requests fall outside of adjustments and will be treated as a new service.

We truly appreciate it when you share AFEAT with your friends.
If someone you refer completes an appointment with us you will receive 10% off your next visit as a thank you from our team.

A 10 percent surcharge applies to all services booked on weekends and public holidays.
This helps us support our team fairly during these peak times and we truly appreciate your understanding.

Children’s services booked on weekdays are offered at a 20% discount from the regular price.
Children’s services booked on weekends and public holidays are charged at the regular adult price.
Thank you for understanding as these peak times require us to follow our standard service structure.